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Shipping Policy

Thanks for your interest in our products or services at Infisec Place.

We offer digital products or services that doesn't require shipping methods.
If any of Infisec Place partners offers any kind of service which includes shipping, it won't be responsibility from Infisec and any of the team.
If anything is unclear or you have more questions feel free to contact the Vendor Store manager support team.
In case to applicable to return your product, you must contact your Vendor Store to know the methods exactly.
You will be responsible for paying for your own shipping costs for returning your item unless the cause of returning it is because of faulty or incorrect item.
Shipping costs are non-refundable because of third parties services. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please, visit our complete Return Policy.

Refund Policy

Due to the nature of our business and products, we sell items that may expire sooner than 1 month from the date of the purchase, personalized products and intellectual services that have been created exclusively for the client and are not eligible for a refund.

For any other items to be eligible for a refund, you have to return the item you have purchased to us within 14 calendar days of the purchase. The item must unopened, not downloaded, not started and in its original condition.
Contact the Vendor Store support service to get more info.

If our products arrived damaged, wrong or affected in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date.

If anything is unclear or you have more questions feel free to contact our store manager support team.

Please, visit our complete Return Policy.

Cancellation / Return / Exchange Policy

Residents of the European Union have by law the right to withdraw from the purchase of content, without stating the reason, for a period of 14 days after the aforementioned purchase.
However, in case these policies doesn't apply to your issue or the development of the service could be an error that affects negatively Infisec or any of the team, directors, partners, services and products offered:

The customer have expressly agreed to waive their right of withdrawal from any purchase and have acknowledged that as a result of such acceptance the customer will lose this right and the support team study the case to give the customer a solution to the issue.

No refunds or exchanges can be given on items made to your specification, made to measure items, unless there is a manufacturing defect or the goods are not as ordered. For hygiene reasons, pierced jewelry items, cosmetics, toiletries and mattresses cannot be returned if unwrapped or unsealed unless faulty. Perishable items such as food, plants, drinks and fresh flowers cannot be returned. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights described on this policy. Digital, virtual, one-time use items, magazines, books or ebooks cannot be returned because of naturality of the item. Gift cards cannot be returned or exchanged for cash unless it corresponds to the user affiliate system. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty.

This does not affect your right to return faulty items.

Nevertheless, the company has made a return policy applicable for any issue the user/customer may have.
Not all the products purchased at Infisec, Infisec Place or every store on here can be returned and refunded, but the user/customer can notify the Vendor Store of their intention to return the purchased product/s within 14 calendar days from order the product to study a solution for the client satisfaction.

Please, visit our complete Return Policy.